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Help and FAQ's
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Website FAQs
- How does Player Support work?
- How do I unsubscribe from newsletters?
- How do I create a Support Query?
- How do I add comments to an already open Support Query?
- How do "My Stats" work?
- How do "My Skills" work?
- Can I reopen a closed Support Query?
- What does "Current Status" mean?
- How to view all your Support Queries?
- How do I view a Support Query without logging in?
- Why can’t I re-open a Support Query?
- What is “Pending Player”?
- How long does it take for support to reply to query?
- What is a "Query Support Ticket"?
- Which Internet browsers does WhatsOnTV Trivia support?
- Why is my email address not recognised?
- Why does it say “Invalid email or password” when I try to login?
- I’ve forgotten my password!
- What type of computer do I need to play?
- Why have I not had a reply to my Support Query?
- Do you have a limit on the number of WhatsOnTV Trivia accounts allowed per household?
- What does “Connection Timed Out” mean?
- What is our Complaints Procedure?
- How much will it cost me to call the 0845 Player Support number?
- What details do you need to play cash games?
- How do I request a cashout?
- What is my "Account Statement"?
- What is "My Profile"?
- Can I play WhatsOnTV Trivia skill games in my country?
- Who is eligible to play WhatsOnTV Trivia cash games?
- How do I change my "Profile Image"?
- What are the minimum system requirements for playing the games?
- Why have I been banned?
- Why can I not send a message to one of my Buddies?
- Where have my old messages gone?
- What is a cooling-off period?
- Can I change my deposit limit?
- What is a "deposit limit"?
- How do I set a deposit limit?
- What is "responsible playing"?
- Why can I not change my Screen Name?
- Why can I not change my Date of Birth?
- Can I Play for Cash?
- Can I Play for Free?
- How do I remove a Buddy?
- How do I accept or decline a buddy request?
- How do I add a buddy?
- How do I stop "administration and promotional" emails?
- How do I unsubscribe from WhatsOnTV Trivia?
- How do I change my password?
- How do I change "My Details"?
- What is a "Profile Image"?
- How do I get to my Message Inbox?
- How do I add funds to my wallet?
- What version of Flash Player do I need?
- What is the "Image Verification Policy"?
- How do I remove a "Profile Image"?
- Why has my "Profile Image" been rejected?
- Why is my “Profile Image” being displayed incorrectly?
- How long will it take for my "Profile Image" to be approved?
- My League FAQs
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Games & Tournaments FAQs
- Where can I see my games?
- How do I rejoin an "Open Game"?
- What does "Proxy Corruption" mean?
- What does “Unexpected Error" mean?
- What is a “Server Timeout” error?
- What does “Subject is Missing” mean?
- Why is the game "jerky"?
- Why has the leader board frozen?
- Why does the question not appear in the game?
- Can I leave a tournament?
- Can I lower the volume in the game?
- What does "rollover" mean?
- How do I mute the sound?
- What is “£ per Q”?
- How do I clear my game wallet?
- How do I leave an "Open Game"?
- When can I start a game I have registered for?
- How do I pre-register for a game?
- How do I rejoin a tournament?
- How do I search for a subject?
- What is a "Mini Tournament"?
- What happens if there is a tie in a Tournament?
- What does "Not Authenticated" mean?
- What happens if a Tournament doesn’t get enough players?
- What are "Choice Stakes"?
- What does “Incomplete Query” mean?
- What is a "Prize Pool"?
- What is an "Open Game"?
- Can I compete in a Tournament?
- What is the "Games List"?
- What does ‘Out of Memory Line 56’ mean?
- What happens to my game if I get disconnected while I’m playing?
- Why do I have no sound when playing the game?
- Can I run the game in full screen mode?
- How do I add money/tokens to my game wallet?
- Why are there missing graphics in my game?
- Trivia FAQs
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Finance FAQs
- What is my cashout limit?
- How do I change my PayPal password?
- Can I deposit funds using a Credit or Debit Card?
- What Currencies does WhatsOnTV Trivia Support?
- Can I transfer my Bonus to a Buddy?
- What happens if I don’t collect my cashout from PayPal?
- Can I cashout my Bonus?
- WhatsOnTV Trivia doesn’t use my PayPal account currency, can I still play?
- When I Deposit or Cashout what name will appear on my bank statement?
- I forgotten my PayPal password/email, what do I do?
- How do I add another email to my PayPal account?
- How do I withdraw funds from PayPal?
- What is "PayPal"?
- Do I need a PayPal account to play?
- How do I sign up for a PayPal Account?
- How do I deposit funds from PayPal?
- How long does it take to cashout?
- In what currency will I receive my cashed out funds?
- How do I top-up my wallet in the game?
- What are "Tournament Tokens" or "TT’s"?
- What is a "Charge"?
- Why can't I cashout money sent to me by a Buddy?
- Where was my cashout sent to?
- When will my winnings show in my WhatsOnTV Trivia account?
- Why have I not received my funds when I cashed out some time ago?
- Why can I not transfer money to a Buddy?
- How do I transfer funds to a Buddy?
- How do I cashout my winnings?
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Website FAQs
- About Us
- Help & Support
© Copyright 2008 Cloudcity® Games plc. All rights reserved. Patent Pending. Any reproduction of this website in part or whole is strictly prohibited. The gameplay, concept, staking structure, games calendar interface, game physics, illustrations, logo and characters are owned by Cloudcity® Games plc. ‘Serious Trivia®’, ‘Trivia just got Serious®’ and ‘Everyone knows something about something!®’ are owned by Cloudcity® Games plc. The Cloudcity® logo is a registered Trademark of Cloudcity® Games plc. The software is under constant development and therefore inconsistencies may occur. Changes to the interface may take place at any time without prior notice. Every effort has been made to make sure that the information contained within this website was correct at the time of creation. All other logos and TradeMarks are the property of their respective owners unless otherwise stated.
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